CONTINENTAL USA RETURN POLICY
Timepiece Trader, LLC. stands 100% behind all the merchandise we sell. Due to the high end nature of the goods we sell – we DO NOT offer a blanket “no questions asked” return policy and each sale is final.
If you received your timepiece, and you believe there is a fault with the watch or it is defective in any way, this return will be decided on a case-by case basis. If a return is granted, either for credit or refund, all costs incurred for the return are the responsibility of the buyer. If the watch is received defective in any way, TPT will supply a fully insured return label.
The watch must be returned in exactly the same condition as when it was purchased and shipped. Unworn, un-tampered with, un-sized, un-cut (if on certain rubber straps and bracelets – no links removed), complete with all papers, boxes, hang tags, certs, booklets, etc. and everything that was present when the watch was received. Timepiece Trader, LLC. keeps detailed pictures and information of all our actual watches shipped, so there is never any doubt as to what was included and the condition of the watch. Please make sure the watch is correctly and safely packaged the same way it was received. If any damage is incurred due to careless packaging, Timepiece Trader, LLC. will not be responsible for any damages.
Timepiece Trader, LLC. must be notified within 48 hours of receiving the watch by phone and/or email in regards to the reason for the desired return and the reason. A return authorization # will be issued along with the return shipping label. There are no hidden “re-stocking fees” for our pre-owned pieces as we stand behind our products and our customer’s happiness is our ultimate goal. The refund will be issued in the same manner in which payment was received immediately after the watch has been inspected less applicable shipping charges. If you feel you have special circumstances, please call us and discuss any questions you may have.
Returns for brand-new pieces are subject to a case-by-case policy and in most cases we do not accept returns on brand-new watches. Brand new watches simply cannot be returned due to the fact that some watches are factory packaged, wrapped in plastic, have tags attached, etc. and by their inspection and then return, the watch now in essence becomes “pre-owned”. If the return is allowed, there will be a 10% restocking fee to cover all shipping and insurance fees.
INTERNATIONAL RETURN POLICY
We DO NOT accept returns on international sales. Due to the high cost of international shipping, customs and duties fees, we cannot simply accept returns based on logistics. Please be 100% positive of your purchase prior to shipping.